“Do people still use travel agents?”
It’s a question I hear often, and my answer is always the
same…
ABSOLUTELY! At least, the smart ones do.
While the internet is chock full of information about every
destination under the sun and there you will find a multitude of web sites
dedicated to allowing you to book your vacations yourself, travel professionals
still provide a valuable service for today’s savvy vacationers.
A quick Google search will put hundreds, if not thousands,
of articles, blog posts, reviews, trip reports, photos and more at your
fingertips. It can be more than a bit overwhelming!
How do you know what information is up to date and correct?
Can you be sure those reviews are accurate and unbiased? Are those photos
current and unedited, the Kardashians aren't the only ones photoshopping
pictures.
And if you’ve ever said to yourself that you would never
book with a travel agency because you prefer to do it all yourself, let me fill
in on a little secret…
Those web sites you are using to search for the best price?
They are all travel agencies.
Not only that, they typically have more restrictions and
fees than working with a personal travel advisor should you need to make a
change or cancel your vacation unexpectedly. And then there is the issue of
customer service, or in the case of many of these big online agencies,
“customer no-service.”
Take a moment and compare the cancellation policies of your
favorite travel discount website with those of the airline or resort directly.
You’ll usually find them to be rather unforgiving. When you work with a travel
professional, we typically have multiple travel partners we can use to
customize your vacation, and we will take their cancellation and change policies
into consideration in selecting the best option for your family.
And what about payments? Most of the time you will need to
pay for your vacation in full when you book with an online discounter. A travel
professional will be able to book your trip with a deposit and in many cases
will allow you to make multiple payments on your vacation if you'd like to
spread the cost out before you travel. And we also can place a courtesy hold on a vacation including those that involve airfare, so you have a few days to decide.
As a travel professional, I work with my clients providing
them with top-notch service from the time they reach out to me until well after
they return from their vacations.
I take the time to listen to their vacation wants, needs and
expectations. I get to know them. I ask lots of questions to help make sure
that the recommendations I make are right for them.
Sure, some of my clients come to me knowing exactly what
they want down to the specific details, but more often than not what they've
found either isn't the right option to meet their expectations, or it isn't the
best value for their hard-earned vacation dollars. I am able to use my personal
experience and vast industry network to recommend options tailor-made to meet
their wants, needs, expectations, and budget.
Once we've found the perfect destination for them, I make
sure that the options that go into their itinerary are the best value for their
budget. I've spent years cultivating a network of relationships within the
travel industry, and as a result, I am often able to secure additional perks or
upgrades for my clients that they would not have been aware of had they planned
their vacation themselves.
The services of a travel professional don't end once you
book your vacation. In fact, that's often where the essential services begin.
It's often the small details that make the difference
between a good vacation and a well-planned, well-executed, outstanding
vacation. Knowing that all of those little details are taken care of and have
been double and triple checked by a professional means you can relax and enjoy
your time knowing everything is taken care of for you, especially if you have
food allergies or dietary restrictions.
For a client with a child with multiple
food allergies, I notified their pre cruise hotel along with the cruise line.
Due to the allergies the child rarely ever had desserts, the cruise line made a
special dessert for him at lunch and dinner along even on their private Island.
You can also relax knowing that if anything should go wrong, you’ve got a professional in your corner helping to solve any problems and advocate for you should the need arise.
You can also relax knowing that if anything should go wrong, you’ve got a professional in your corner helping to solve any problems and advocate for you should the need arise.
Whether it’s transportation delays or an issue at your
resort, you need only contact me, and I will be working behind the scenes to
resolve the situation. Because of my connections and the resources available
through my travel partners, I can often facilitate a resolution sooner than you
might expect.
During the Polar Vortex in January had a client delayed enough to
put their connecting flight at risk, while they were en route I worked with the
suppliers air desk to get them rebooked on the next flight if needed, also
checked gate assignments found their flights were next to each other. Texted
all info to client so she would see it when she landed. They made the flight,
also this was a 6:20am departure so I was up to make sure they got off. Is that
online agency going to do that?
Working with a travel professional is like having a personal
concierge dedicated to ensuring that your vacation is expertly planned and
customized to your unique expectations. Allowing someone else to take
care of the details and eliminate the stress and overwhelm of planning is a
luxury you deserve to experience.
I don't lay down on the job when you are traveling, but you may want this business class seat on Air France to Paris. |